Why the preview screen is black and the fps is “0”?

Applicable Product(s) : All ASI Cameras

Description: When you use ASI camera for the first time, you may bump into some problems, this post will help you get familiar with your camera ASAP.

What should I prepare for imaging?

Install ASI Camera drivers : https://astronomy-imaging-camera.com/software/
Install latest capture softwares : https://astronomy-imaging-camera.com/software/

Answer:

Please try to slow down the capture speed by reducing the “USB Traffic”. Also try to connect the camera to your PC directly without a USB hub or extender if reducing “USB Traffic” still does not work.
Use another USB cable and try again.
Use another USB port of the computer and try again.
Use another computer and try again.

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